Bima Journal : Business, Management and Accounting Journal
Vol. 7 No. 1 (2026)

Influence Of Green Marketing, Product Quality, and Promotion On Consumer Satisfaction at Skincare Stores In BELOPA

Sulfitra Sulfitra (uhammadiyah University of Palopo)
Suhardi M. Anwar (Muhammadiyah University of Palopo)
Junaidi Junaidi (Muhammadiyah University of Palopo)



Article Info

Publish Date
30 Jun 2026

Abstract

Purpose: This study aims to examine the effects of green marketing, product quality, and promotion on consumer satisfaction at a skincare store in Belopa, Luwu Regency, South Sulawesi. Methodology: A quantitative research approach was used through a survey method by distributing questionnaires to consumers with a sample size of (n=30), and the data were analyzed using statistical techniques. Results: The results show that all variables have a significant effect on consumer satisfaction, both simultaneously and partially, with product quality as the most dominant factor. Findings: Consumers place high value on product effectiveness and environmental responsibility, which contribute to their satisfaction. Novelty & Originality: The novelty of this study lies in integrating green marketing with traditional marketing variables in the context of a local skincare business, particularly in Belopa, a region rarely examined in prior research. Conclusions: In conclusion, improving product quality, implementing effective green marketing strategies, and optimizing promotional activities can enhance consumer satisfaction and loyalty. Type of Paper: This paper is an empirical research paper.

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Journal Info

Abbrev

bima

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

BIMA Journal is a scientific communication media which is issued by PDM Bengkulu. It is the contribution to the development of social science, business, accounting, and economy which is divided into the English Language which contains research results, literature review, field cases, or concepts. ...