Evaluasi Kualitas Layanan dan Tingkat Penerimaan Mahasiswa pada Sistem Informasi Akademik Politeknik Negeri Malang

Rino Dwi Purnomo (Fakultas Ilmu Komputer, Universitas Brawijaya)
Admaja Dwi Herlambang (Fakultas Ilmu Komputer, Universitas Brawijaya)
Niken Hendrakusma Wardani (Fakultas Ilmu Komputer, Universitas Brawijaya)

Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 2 No 11 (2018): November 2018

SIAKAD Polinema is created to ease the performance of the academic authorities and students in organizing documents, files, and matters related to academic. It was necessary to evaluate the quality of service and rate of admission to the information system in Politeknik Negeri Malang. The analysis was performed using two methods: WebQual 4.0 and the Technology Acceptance Model 1.0. In this study, each method was limited to use one variable only. The WebQual 4.0 method used Variable Usability and the Technology Acceptance Model 1.0 method used Variable Perceived Usefulness which these two variables had the average percentage that could be included into the high category. Perceived Usefulness had an average percentage of 71.6% and the percentage of Usability has an average of 67.0%. The recommendation that can be given in this study is the second variable that was used needed to be improved in order to improve service quality and level of admissions of SIAKAD Polinema.