Profixa: International Journal of Economic and Business Research
Vol. 1 No. 2 (2026): : April: Profixa: International Journal of Economic and Business Research

The Influence of Live Streaming Shopping, Content Quality, and Customer Engagement on Purchase Intention with Consumer Trust as an Intervening Variable on Tiktok Shop Consumers

Ifani Wahyururiasanti (Universitas 17 Agustus 1945 Surabaya, Indonesia)
Lidhiatul Izzah (Universitas 17 Agustus 1945 Surabaya, Indonesia)
I Made Suparta (Universitas 17 Agustus 1945 Surabaya, Indonesia)
Ida Bagus Cempena (Universitas 17 Agustus 1945 Surabaya, Indonesia)



Article Info

Publish Date
20 Apr 2026

Abstract

This study examines the rapid evolution of TikTok Shop in Indonesia, which has transformed into one of the largest social commerce markets in Southeast Asia through the integration of entertainment and e-commerce. The research aims to analyze the impact of live streaming shopping, content quality, and customer engagement on consumer trust and purchase intention. Using a quantitative methodology, data were collected from 125 TikTok Shop consumers in Surabaya and analyzed using Partial Least Square (PLS). The results demonstrate that all seven proposed hypotheses are significantly supported, with live streaming shopping emerging as the most dominant factor in building trust and driving purchase intention due to its transparent, real-time interactive nature. Theoretically, these findings validate the Stimulus-Organism-Response (SOR) and Social Exchange Theory (SET) frameworks in the context of digital social commerce. The study concludes that a synergy between seller credibility, aesthetic information, and active audience participation is crucial for commercial success, suggesting that TikTok Shop prioritize the optimization of live streaming features and authentic content to mitigate perceived transactional risks.

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Journal Info

Abbrev

profixa

Publisher

Subject

Description

Profixa: International Journal of Economic and Business Research is a peer-reviewed academic journal dedicated to advancing knowledge in the fields of economics, business, and management. The journal provides an international platform for researchers, academics, practitioners, and policymakers to ...