JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia)
Vol. 11 No. 2 (2026): JUSTINDO

Digital Customer Experience of UNIPI Admission Website: A Technology Acceptance Model Analysis

Dikdik Firman Sidik (Universitas Persatuan Islam)
Muhammad Akil Hi Umar (Universitas Persatuan Islam)
Ihsan (Universitas Persatuan Islam)
Fadhil Qonia Zulfa (Universitas Persatuan Islam)
Agung Febriyadi Fazrin (Universitas Persatuan Islam)



Article Info

Publish Date
01 Aug 2026

Abstract

The digital transformation of academic services requires that university admission websites not only function informatively but also provide a positive digital experience. This study aims to analyze the influence of perceived usefulness and perceived ease of use on behavioral intention, mediated by Digital Customer Experience (DCX), within the Technology Acceptance Model (TAM) framework. An explanatory quantitative approach was employed through a survey of 200 prospective students using the admission website of Universitas Persatuan Islam. Data were analyzed using SEM-PLS with SmartPLS 4.0. The results indicate that perceived usefulness (β=0.452) and perceived ease of use (β=0.381) significantly affect DCX. DCX significantly influences behavioral intention (β=0.347) and partially mediates the effects of both exogenous variables. The model exhibits strong predictive power (R² DCX=0.648, R² BI=0.701). These findings offer an applicable DCX-TAM evaluation model to improve digital admission services in higher education.

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Journal Info

Abbrev

JUSTINDO

Publisher

Subject

Computer Science & IT Control & Systems Engineering Engineering

Description

JUSTINDO is a scientific journal managed by the informatics engineering study program at the University of Muhammadiyah Jember as a publication media for research articles in the field of systems and information technology which covers the following topics: Software engineering, Games, Information ...