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All Journal bit-Tech JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia)
Muhammad Akil Hi Umar
Universitas Persatuan Islam
Computer Science & IT Control & Systems Engineering Engineering

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Integrating Experience and Complexity into the Technology Acceptance Model for Health Information Systems Muhammad Akil Hi Umar; Bangkit Sitohang
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.3086

Abstract

The adoption of hospital management information systems (SIMRS) has become a strategic necessity to improve service efficiency and data accuracy. Yet, user acceptance does not always align with the classical Technology Acceptance Model (TAM), especially in complex environments with diverse technological experiences. This study aims to extend TAM by introducing experience and complexity as contextual variables to assess the acceptance of the SIMRS Transmedic system at Bandung Adventist Hospital. A quantitative explanatory design was applied, and data from active SIMRS users were analyzed using Structural Equation Modeling (SEM). The findings reveal that perceived ease of use significantly influences perceived usefulness, while attitude toward use shapes behavioral intention, and both behavioral intention and perceived usefulness drive actual system use. In contrast, experience and complexity show no significant effects on perceived usefulness or ease of use. The novelty of this study lies in demonstrating that psychological factors and direct interaction with the system outweigh traditional TAM determinants in hospital settings. This challenges prevailing assumptions in prior studies that emphasize usefulness as the primary predictor of adoption. The results highlight the importance of strengthening user attitudes and experience through socialization, targeted training, and improved interface design. By providing empirical evidence on an extended TAM in healthcare, this study contributes theoretically to refining acceptance models and offers practical guidance for enhancing the effectiveness of SIMRS implementation.
Digital Customer Experience of UNIPI Admission Website: A Technology Acceptance Model Analysis Dikdik Firman Sidik; Muhammad Akil Hi Umar; Ihsan; Fadhil Qonia Zulfa; Agung Febriyadi Fazrin
JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia) Vol. 11 No. 2 (2026): JUSTINDO
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/justindo.v11i2.5935

Abstract

The digital transformation of academic services requires that university admission websites not only function informatively but also provide a positive digital experience. This study aims to analyze the influence of perceived usefulness and perceived ease of use on behavioral intention, mediated by Digital Customer Experience (DCX), within the Technology Acceptance Model (TAM) framework. An explanatory quantitative approach was employed through a survey of 200 prospective students using the admission website of Universitas Persatuan Islam. Data were analyzed using SEM-PLS with SmartPLS 4.0. The results indicate that perceived usefulness (β=0.452) and perceived ease of use (β=0.381) significantly affect DCX. DCX significantly influences behavioral intention (β=0.347) and partially mediates the effects of both exogenous variables. The model exhibits strong predictive power (R² DCX=0.648, R² BI=0.701). These findings offer an applicable DCX-TAM evaluation model to improve digital admission services in higher education.
Co-Authors Agung Febriyadi Fazrin Bangkit Sitohang Dikdik Firman Sidik Fadhil Qonia Zulfa Ihsan