JAM : Jurnal Aplikasi Manajemen
Vol. 16 No. 2 (2018)

THE ROLE OF CITY IMAGE AND VISITORS'SATISFACTION ON VISITORS'REVISIT INTENTION: A STUDY IN AN ENCLAVE CITY

Mujihestia, Tita Imamelina (Unknown)
Troena, Eka Afnan (Unknown)
Hussein, Ananda Sabil (Unknown)



Article Info

Publish Date
01 Jun 2018

Abstract

This study aims to determine the influence of city image on visitors'revisit intention at Malang, Indonesia. This study also examines the influence of visitors'satisfaction on the paths from perceived image to visitors'revisit intention. This study uses a quantitative explanatory approach. The primary data were obtained using a questionnaire addressed to 180 visitors'who ever visit Malang for a holiday reason only. Analysis of the data used is Partial Least Square (PLS) with PLS-Path Modelling (PLS-PM) method. The results of this study are: first, visitors'perceived image about city plays an important role in enhancing visitors'revisit intention. Second, visitors'satisfaction directly affects to visitors'satisfaction. Third, visitors'satisfaction partially mediated the relationship between city image and visitors'revisit intention.

Copyrights © 2018






Journal Info

Abbrev

jam

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and ...