Multidisciplinary Journal of Religion and Social Sciences (MJRS)
Vol. 3 No. 3 (2026): Juli 2026

Implementasi Tugas Dan Fungsi Kantor Urusan Agama Dalam Meningkatkan Kualitas Pelayanan Kepada Masyarakat Di Kecamatan Kampar Kiri

Muhammad Iran Simbolon (Institut Agama Islam Edi Haryono Madani)
Ahmad Rofii Harahap (IAI Edi Haryono Madani)



Article Info

Publish Date
28 Jul 2026

Abstract

The purpose of this study is to determine the implementation of the duties and functions of the Office of Religious Affairs (KUA) in providing services to the community and to what extent its implementation is in accordance with the regulations of the Minister of Religious Affairs (PMA). The research method used is a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The research subjects were the head of the Office of Religious Affairs (KUA), employees of the Office of Religious Affairs (KUA), and the community who received services at the Office of Religious Affairs (KUA) of Kampar Kiri District. The results of the study indicate that the Office of Religious Affairs (KUA) of Kampar Kiri District has carried out most of its duties and functions as mandated in the PMA, including in terms of marriage registration services, religious life guidance, and religious administration services. However, several obstacles were still found such as limited human resources, inadequate facilities and infrastructure, and a lack of public understanding of service procedures. The conclusion of this study is that although the implementation of the duties and functions of the Religious Affairs Office (KUA) in Kampar Kiri District has generally been carried out in accordance with regulations, it is still necessary to improve the quality of service by strengthening employee capacity and providing outreach to the community.

Copyrights © 2026






Journal Info

Abbrev

mjrs

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Multidisciplinary Journal of Religion and Social Sciences (MJRS) is published by the El-Emir Institute helping academics, researchers, and practitioners to disseminate their research results. MJRS is a blind peer-reviewed journal dedicated to publishing quality research results in the fields of ...