Indonesian Journal of Global Health Research
Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research

Factors Influencing User Satisfaction with Family Parental Services in Independent Midwife Practices

Ni Ketut Noriani (Institut Teknologi dan Kesehatan Bali)
Ni Kadek Neza Dwiyanti (Institut Teknologi dan Kesehatan Bali)
Ni Wayan Sri Rahayuni (Institut Teknologi dan Kesehatan Bali)



Article Info

Publish Date
30 Apr 2026

Abstract

This study aims to analyze the factors influencing satisfaction with family planning (FP) services at Midwife Tatik Sulistriani's Independent Practice in Denpasar City. The variables studied included service quality, staff attitude, service facilities, user knowledge, and service time, with user satisfaction as the dependent variable. This study used a quantitative analytical design with a cross-sectional approach. The sample was drawn using the Lemeshow formula, with 196 respondents. Data were collected through a structured questionnaire based on standardized SOPs. Data were analyzed using the chi-square test and logistic regression to determine the relationships between variables and the dominant factors influencing satisfaction. The study showed that all independent variables significantly influenced family planning (FP) user satisfaction (p < 0.05). Service quality was the most dominant factor influencing satisfaction, followed by staff attitude, service facilities, user knowledge, and service time. This suggests that family planning user satisfaction is influenced by comprehensive service aspects, including service quality, staff professionalism, facility availability, user understanding of family planning, and service time efficiency. To increase the satisfaction of family planning users at Midwife Tatik Sulistriani's Independent Practice, it is necessary to improve the quality of services comprehensively, train staff to improve attitudes and communication, provide adequate facilities, educate users regularly, and manage service time more efficiently.

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Journal Info

Abbrev

IJGHR

Publisher

Subject

Description

Indonesian Journal of Global Health Research is a open access, peer reviewed and refereed international journal. Indonesian Journal of Global Health Research aim to publish original research paper devoted to various area of all health sciences. Indonesian Journal of Global Health Research provides a ...