PROtek : Jurnal Ilmiah Teknik Elektro
Vol 13 No 1 (2026): Protek : Jurnal Ilmiah Teknik Elektro

Analysis of the Effect of Sales and Customer Satisfaction at Cafe Tentador on the Marketing Strategy Optimization Using Fuzzy Logic

Nurlindasari Tamsir (Universitas Dipa Makassar)
Vivi Rosida (STKIP Andi Matappa Pangkep)
Widyawati Widyawati (Institut Agama Islam Negeri Bone)
St. Amina H. Umar (Universitas Sawerigading)



Article Info

Publish Date
31 Jan 2026

Abstract

Business competition in the culinary industry is becoming progressively intense, particularly in strategic areas such as Pangkajene District, Pangkajene dan Kepulauan Regency. One of the cafés operating in this region is Cafe Tentador. The sales performance of the café demonstrated fluctuation from 2020 to 2023 due to various factors, including the Covid-19 pandemic. In addition to sales performance, customer satisfaction is a crucial factor in maintaining business competitiveness. Therefore, this study aims to analyze the effect of sales and customer satisfaction on the marketing strategy optimization at Cafe Tentador using the Fuzzy Logic method. The analysis, conducted using the Mamdani Fuzzy Logic approach to evaluate the effectiveness of marketing strategies by considering sales and customer satisfaction factors, reveals that the current marketing strategy is at a moderate (fairly good) level. This indicates that while the existing strategy provides a positive effect on the company's performance, there is still a room for improvement and increased effectiveness. Recommended insights include enhancing customer satisfaction through satisfaction surveys, loyalty programs, and responsive feedback, as well as boosting sales through attractive promotions, collaborations with influencers, and menu development.

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Journal Info

Abbrev

protk

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Energy

Description

PROtek adalah jurnal ilmiah teknik elektro yang pertama kali dipublikasikan pada September 2013. Jurnal PROtek berada di bawah asuhan Program Studi Teknik Elektro Fakultas Teknik Universitas Khairun, yang merupakan wadah ilmiah untuk menyebarluaskan hasil-hasil penelitian dan kajian analisis yang ...