Journal of Disability
Vol 6, No 1 (2026): June

THE EFFECTIVENESS OF THE IMPLEMENTATION OF DISABILITY-FRIENDLY TOURISM ACCESSIBILITY FULFILLMENT PROGRAM IN THE CITY OF SURAKARTA

Syahira Khansa Nafidiin (Universitas Sebelas Maret)
Sulistiya Anggraeni (Universitas Sebelas Maret)
Zahro’ Nur Aini (Universitas Sebelas Maret)
Roviq Nur Vadila (Universitas Sebelas Maret)
Falah Qurrota Ayun (Universitas Sebelas Maret)
Elizabeth Nababan (Universitas Sebelas Maret)
Ega Istiawan (Universitas Sebelas Maret)



Article Info

Publish Date
24 Jun 2026

Abstract

The implementation of inclusive tourism in the city of Surakarta still faces various challenges even though it has been supported by regulations that regulate the protection and fulfillment of the rights of persons with disabilities. This research aims to evaluate the effectiveness of the implementation of disability-friendly tourism accessibility, identify the role of stakeholders, and analyze various challenges in realizing inclusive tourism in the city of Surakarta. This study used mixed methods with the CIPPO evaluation model through the distribution of questionnaires to 96 people with disabilities and in-depth interviews with relevant stakeholders. The results of the study show that the implementation of tourism accessibility policies is in the category of sufficient with an index of 2.35. Physical accessibility obtained an index of 2.93, service quality of 2.67, and information and communication accessibility of 2.55, all of which were in the sufficient category. The fulfillment of accessibility is carried out through the collaboration of various stakeholders, namely the Culture and Tourism Office, Bappeda, DPUPR, Social Service, Transportation Office, and Regional Disability Committee. Although accessibility facilities have been made available in several tourist destinations, their implementation still faces obstacles in the form of limited budget and human resources, low participation of communities with disabilities, weak coordination between stakeholders, and low public awareness of the importance of accessibility. Therefore, it is necessary to strengthen collaboration and involve people with disabilities in a sustainable manner to realize more inclusive tourism in the city of Surakarta. Keywords: inclusive tourism, accessibility, people with disabilities, stakeholders, policy evaluation.

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Journal Info

Abbrev

disability

Publisher

Subject

Humanities Education Public Health Social Sciences Other

Description

The journal publishes original research and review articles, including field research related to: Disability: Perspective Social, Education, Learning & Humanities Disability: Perspective Health, Law & Human Right Disability: Perspective Economics, Policym Assistive Technology, & ...