Cerdika: Jurnal Ilmiah Indonesia
Vol. 6 No. 3 (2026): Cerdika: Jurnal Ilmiah Indonesia

Implementation of A Quality Management System for Improving Work Process Efficiency in Student Activities

Betsi Rooroh (Politeknik Negeri Manado)
Andreas Farel Maso (Politeknik Negeri Manado)
Meyvi Tombeng (Politeknik Negeri Manado)
Fachril Amin (Politeknik Negeri Manado)
Christien Maria Alexandra Walangare (Politeknik Negeri Manado)



Article Info

Publish Date
28 Mar 2026

Abstract

Background: In student organizations, effectiveness and efficiency are crucial factors to ensure the successful execution of work programs, resource management, and the achievement of organizational goals. However, various issues such as lack of coordination, delays in reporting, and inconsistencies in activity implementation still frequently occur. Therefore, the application of Quality Management System (QMS) can serve as an effective approach, providing a systematic framework for planning, implementation, monitoring, and evaluation of student activities. Objective: This study aims to investigate in greater depth the implementation of a Quality Management System (QMS) to enhance the efficiency of work processes in student activities within higher education institutions. Methods: This research uses a qualitative descriptive method through non-participatory observation, document analysis, and literature review on student organizations at a higher education institution. Results: The implementation of QMS demonstrated significant positive impacts including improved coordination, reduced administrative errors, faster decision-making, and greater adherence to schedules and work targets in student organizational activities. Conclusion: QMS implementation effectively improves work process efficiency in student activities through standardization, systematic documentation, and continuous evaluation, fostering a disciplined, transparent, and results-oriented organizational culture.

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Journal Info

Abbrev

cerdika

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

Description

Cerdika: Jurnal Ilmiah Indonesia adalah jurnal yang diterbitkan sebulan sekali oleh CV. Publikasi Indonesia. Cerdika: Jurnal Ilmiah Indonesia akan menerbitkan artikel ilmiah dalam lingkup ilmu sosial, sains dan ilmu kesehatan. Artikel yang dipublikasikan adalah artikel hasil penelitian, kajian atau ...