Managere: Indonesian Journal of Educational Management
Vol. 8 No. 2 (2026)

From Promotion to Strategic Branding: Educational Service Marketing Management in Building Madrasah Brand Image

Merrina Ulfa (Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Irawati Irawati (Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Rini Setyaningsih (Universitas Islam Negeri Sunan Ampel Surabaya, Indonesia)
Umar Faruq (Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)
Edi Iskandar (Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia)



Article Info

Publish Date
15 Jun 2026

Abstract

This study aims to examine how educational service marketing management builds the brand image of Madrasah. Increasing competition among educational institutions requires madrasahs to communicate institutional values, service quality, and religious identity more strategically. However, many schools still conduct promotion incidentally, without integrated branding and continuous evaluation. This study used a qualitative descriptive approach with purposive site and informant selection. Data were collected through interviews, observation, and documentation, then analyzed through data reduction, data display, and conclusion drawing. The findings reveal that the madrasah applies structured marketing through planning, implementation, and supervision. Marketing activities involve principals, teachers, staff, and students through brochures, school visits, banners, community interaction, and social media. Nevertheless, digital media is still used mainly for documentation rather than strategic brand storytelling. The study also found that affordable tuition, competent teachers, strategic location, and a clean religious environment strengthen public trust and positive perception. Meanwhile, limited facilities, increasing competition, and weak digital branding constrain marketing effectiveness. This study contributes to educational marketing literature by showing that madrasah brand image emerges from integrated communication, service quality, and Islamic institutional culture.

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Journal Info

Abbrev

managere

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media

Description

Managere: Indonesian Journal of Educational Management is published by Perkumpulan Manajer Pendidikan Islam (PERMAPENDIS). This journal publishes research articles results and conceptual studies in field of Islamic educational management and educational administration. The journal publishes articles ...