Jurnal Administrasi Kantor
Vol 13 No 1 (2025): Jurnal Administrasi Kantor (Juni 2025)

Analisis Layanan Jamsostek Mobile Dan Kepuasan Pengguna Di BPJS Ketenagakerjaan Karanganyar

Anatasya Putri Jaya Dewi (Unknown)
Chairul Huda Atma Dirgatama (Unknown)



Article Info

Publish Date
23 Jun 2025

Abstract

The Jamsostek Mobile (JMO) application is a digital innovation by BPJS Ketenagakerjaan designed to accelerate service access for participants anytime and anywhere. The purpose of this study is to describe the types of services provided, focusing on the core services available within the JMO application, and to assess user satisfaction levels. The method used is a descriptive quantitative approach, by distributing questionnaires to 100 active JMO users at BPJS Ketenagakerjaan Karanganyar. The data analysis employed multiple linear regression using the End User Computing Satisfaction (EUCS). The study's findings indicate that content, format, ease of use, and timeliness have a positive and significant impact on user satisfaction, whereas accuracy does not show a significant effect. These results highlight the importance of improving the quality of information in certain aspects to support user satisfaction with the JMO digital service. Keywords: BPJS Ketenagakerjaan, EUCS, Jamsostek Mobile, User Satisfaction, Digital Services

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Journal Info

Abbrev

JAK

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Jurnal Administrasi Kantor (JAK) merupakan jurnal ilmiah yang diterbitkan oleh Universitas Bina Insani. Jurnal ini berisi tentang karya ilmiah hasil penelitian yang bertemakan: Manajemen Pemasaran, Manajemen SDM, Manajemen Operasional, Manajemen Keuangan, Ekonomi Makro dan Mikro, Kesekretarisan, ...