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All Journal Jurnal Administrasi Kantor
Anatasya Putri Jaya Dewi
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Humanities Economics, Econometrics & Finance Social Sciences

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Analisis Layanan Jamsostek Mobile Dan Kepuasan Pengguna Di BPJS Ketenagakerjaan Karanganyar Anatasya Putri Jaya Dewi; Chairul Huda Atma Dirgatama
JURNAL ADMINISTRASI KANTOR Vol 13 No 1 (2025): Jurnal Administrasi Kantor (Juni 2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v13i1.3484

Abstract

The Jamsostek Mobile (JMO) application is a digital innovation by BPJS Ketenagakerjaan designed to accelerate service access for participants anytime and anywhere. The purpose of this study is to describe the types of services provided, focusing on the core services available within the JMO application, and to assess user satisfaction levels. The method used is a descriptive quantitative approach, by distributing questionnaires to 100 active JMO users at BPJS Ketenagakerjaan Karanganyar. The data analysis employed multiple linear regression using the End User Computing Satisfaction (EUCS). The study's findings indicate that content, format, ease of use, and timeliness have a positive and significant impact on user satisfaction, whereas accuracy does not show a significant effect. These results highlight the importance of improving the quality of information in certain aspects to support user satisfaction with the JMO digital service. Keywords: BPJS Ketenagakerjaan, EUCS, Jamsostek Mobile, User Satisfaction, Digital Services
Co-Authors CHAIRUL HUDA ATMA DIRGATAMA