Insight Management Journal
Vol. 6 No. 1 (2026): May

Mapping the evolution consumer trust and security concerns in e-wallet research: a bibliometric and thematic review

Rahmat Hidayat (Sekolah Tinggi Ilmu Manajemen Sukma Medan, Medan)
Wardayani Wardayani (Sekolah Tinggi Ilmu Manajemen Sukma Medan, Medan)
Ihsan Iskandar (Sekolah Tinggi Ilmu Manajemen Sukma Medan, Medan)
Nurhayati Nurhayati (Sekolah Tinggi Ilmu Manajemen Sukma Medan, Medan)
Dewi Shinta Wulandari Lubis (Sekolah Tinggi Ilmu Manajemen Sukma Medan, Medan)



Article Info

Publish Date
30 May 2026

Abstract

This research aims to map the development of the literature on e-wallets, by examining the growth of publications, influential sources and documents, the contributions of authors, institutions and countries, collaboration patterns, and the conceptual structures that shape the field. The study used a bibliometric approach to 283 English-language articles selected from 683 Scopus documents through the PRISMA procedure. Metadata was analyzed using Biblioshiny and VOSviewer through indicators of scientific production, citations, authorship networks, country collaboration, and co-occurrence of keywords with a minimum limit of three occurrences. The results show that e-wallet publications have increased sharply since 2018 and reached the highest level in the 2023-2025 period. Malaysia, Indonesia, and India are the main contributors, with Malaysia having the strongest productivity and international collaboration network. The mapping of 71 keywords resulted in nine clusters that affirmed the multidisciplinary nature of the e-wallet study, including data security, privacy, trust, technology acceptance, user behavior, cashless payments, fintech, financial inclusion, and banking innovation. Although the knowledge network is growing densely, scientific collaboration is still dominated by publications in one country. Future research suggests combining Scopus with Web of Science, Dimensions, or other databases; expand search terms; and complement bibliometrics with systematic reviews and cross-border empirical studies. The next study needs to prioritize cybersecurity, privacy protection, artificial intelligence, blockchain, digital literacy, and intergenerational behavioral differences in various regulatory and cultural contexts.

Copyrights © 2026






Journal Info

Abbrev

imj

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Insight Management Journal ISSN 2774-1737 merupakan media akses terbuka dalam mempublikasikan artikel ilmiah, jurnal ini memuat hasil-hasil penelitian dalam bidang ilmu manajemen, dan artikel tersedia secara online, bebas tanpa berlangganan apapun. Artikel yang dikirimkan ke jurnal ini akan diproses ...