Identity (Manajemen Konflik)

Dewi Nursidah (Universitas Islam Negeri Alauddin Makassar)
Annisa Tri Azzahra (Universitas Islam Negeri Alauddin Makassar)
Ariel Achmad (Universitas Islam Negeri Alauddin Makassar)
Sintia Sintia (Universitas Islam Negeri Alauddin Makassar)
Siradjuddin Siradjuddin (Universitas Islam Negeri Alauddin Makassar)

Jurnal Multidisiplin Dehasen (MUDE)
Vol 5 No 3 (2026): Juli

This study aims to analyze the role of identity in organizational dynamics and its relationship with internal conflict. A literature review method was employed, examining various theories regarding social identity and conflict management. The findings indicate that identity is an individual's self-perception formed through group membership (ingroup) and comparisons with other groups (outgroup). Identity plays a dual role: acting as a conflict trigger through in-group favoritism and discrimination, yet also serving as a means of integration through the formation of a superordinate identity. Sharp identity-based differences can spark destructive conflict, whereas inclusive identity management can foster synergy and innovation. Understanding identity dynamics is crucial for managers seeking to create a harmonious work environment and enhance organizational performance.