Journal Collabits
Vol. 3 No. 2 (2026)

Improving the Quality of Decision Making in Educational Institutions with Business Intelligence

Diar Eka Purnama (Raharja University)
Abdul Hamid Arribathi (Raharja University)
Nur Azizah (Raharja University)
Henderi Henderi (Raharja University)



Article Info

Publish Date
24 May 2026

Abstract

Effective decision-making in educational institutions relies heavily on the availability of accurate, timely, and easy-to-interpret data. However, many schools and colleges still face challenges in managing data spread across various systems, so decisions are often made based on assumptions or partial information. This study aims to analyze the use of Business Intelligence (BI) to improve the quality of decision-making in educational institutions. In this study, a qualitative approach is used with case studies in three educational institutions that have implemented the BI system. The procedure in this study is by: collecting data through interviews with institutional leaders, observation of the use of analytical dashboards, and analysis of policy documents. The results show that BI enables real-time data visualization related to academic performance, resource allocation, and stakeholder satisfaction, thereby accelerating and strengthening strategic and operational decision-making processes. In addition, BI encourages a data-driven culture that increases transparency and accountability. However, the success of BI's implementation is greatly influenced by the readiness of digital infrastructure, human resource competence, and the commitment of top management. This study concludes that BI is an effective strategic tool for education governance transformation, as long as it is holistically integrated into the institutional management system. These findings provide practical recommendations for education leaders seeking to improve the quality of decisions through the use of analytics technology.

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Journal Info

Abbrev

collabits

Publisher

Subject

Computer Science & IT Engineering

Description

Journal Collabits adalah jurnal yang membahas strategi keamanan cyber untuk meningkatkan kinerja dan keandalan dalam implementasi teknologi kecerdasan buatan (AI), kecerdasan bisnis (BI), dan sains data, yang di kelola oleh Fakultas Ilmu Komputer (FASILKOM) terdiri dari dua prodi yaitu Teknik ...