Jurnal Ilmiah Teknik Informatika (TEKINFO)
Vol. 27 No. 1 (2026): TEKINFO Vol 27 No 1 April 2026

Role of Recommendation Systems in Digital Music Streaming Platforms: User Decision-Making Among Sampoerna University Students

Marina Indira Candera (Universitas Sampoerna)
Tika Endah Lestari (Universitas Sampoerna)



Article Info

Publish Date
09 Jul 2026

Abstract

This study explored the influence of recommendation systems in digital music streaming platforms on the decision-making processes of students at Sampoerna University. Utilizing a socio-technical framework, the research examined the tension between algorithmic efficiency and user exploration. Data were collected via a quantitative survey of 41 students, which revealed that while platforms like Spotify (80.5%) and YouTube Music (51.2%) were dominant, users experienced a distinct "algorithmic paradox." Although the most frequent rating for recommendation accuracy was an 8 out of 10 (reported by 41.5% of respondents), a significant 68.3% of students reported experiencing algorithmic boredom due to repetitive suggestions. These findings suggested that current systems, while effective at reducing cognitive load through features like auto-play (68.3%) and personalized playlists (53.7%), often trapped users in "filter bubbles" or "taste tautologies." The study concluded that the next generation of music Information System must evolve beyond simple predictive accuracy to incorporate context-aware diversity and serendipity, thereby balancing the efficiency of automation with the human need for discovery and autonomy.

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