TOFEDU: The Future of Education Journal
Vol 5 No 2 (2026)

An Analysis of Public Information Disclosure in the Service Delivery of the West Sumatra Provincial Livestock and Animal Health Office

Fadillah Gusti Ardira (Universitas Negeri Padang)
Nora Eka Putri (Universitas Negeri Padang)



Article Info

Publish Date
29 Jul 2026

Abstract

This study was motivated by the suboptimal implementation of public information disclosure at the Department of Animal Husbandry and Animal Health of West Sumatra Province, particularly in providing access to information through digital media. The study aims to analyze the implementation of public information disclosure in the agency's public services. This research employed a descriptive qualitative approach. The research subjects consisted of the Secretary of the Department, the Head of the General Affairs, Personnel and Finance Subdivision, a Senior Veterinary Officer, and members of the public selected through purposive sampling. Data were collected through observation, interviews, and documentation. The findings reveal that public information disclosure has generally been implemented well through direct services, social media, and the role of the Information and Documentation Management Officer (PPID). However, public access to information has not been fully optimized due to technical problems with the official website, limited updates of digital information, and the low utilization of information media by the public. Therefore, improvements in digital information management, inter-agency coordination, and public information services are necessary.

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Journal Info

Abbrev

journal

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

TOFEDU Journal is a scientific journal related to research results, conceptual studies, critical/comprehensive studies in the field of education. The results of the work of the researchers are expected to make a positive contribution in the field of education in order to achieve equitable, inclusive ...