Jurnal Mantik
Vol. 10 No. 2 (2026): August : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)

The effect of implementation and data quality on continuance intention in using the Sistem Informasi Penilaian (SIP DJKN), mediated by service quality

Sairin Sairin (Universitas Terbuka, Indonesia)
Yudha Budi Abadi (Post Graduate Program of Alifa Institute, Indonesia)
Siti Nur Azizah (Universitas Putra Bangsa, Indonesia)



Article Info

Publish Date
01 Aug 2026

Abstract

The implementation of Sistem Informasi Penilaian (SIP - DJKN) has intensified the need for public organizations to strengthen employee performance through digital adaptation and effective leadership practices for increase public services. The research adopts a quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected from 103 respondents, consisting of employees within the Directorate General of State Assets (DJKN) and related stakeholders through Purposive sampling using structured questionnaires with Likertscale measurements. The findings indicate that both system implementation and data quality positively and significantly influence continuance intention. Furthermore, service quality plays a critical mediating role in strengthening these relationships. The results highlight the importance of improving service responsiveness and ensuring high-quality data to sustain long-term system adoption in public sector digital transformation. This study contributes to the literature by confirming the importance of service quality as a mediator in public sector digital systems

Copyrights © 2026






Journal Info

Abbrev

mantik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public ...