Jumat Informatika: Jurnal Pengabdian Masyarakat
Vol. 7 No. 2 (2026): Agustus

Peran Transformasi Digital melalui Aplikasi GrabFood terhadap Peningkatan Kinerja Penjualan dan Loyalitas Konsumen Mie Cot

Angelia Salvana Sagita (Universitas Nahdlatul Ulama Sidoarjo)
Seila Elvina Febriani (Universitas Nahdlatul Ulama Sidoarjo)
Laily Muzdalifah (Universitas Nahdlatul Ulama Sidoarjo)



Article Info

Publish Date
07 Aug 2026

Abstract

Digital transformation is a tactic that can strengthen the competitiveness of small, medium, and micro enterprises, particularly in the culinary sector. However, the use of digital marketing platforms still faces several challenges in its implementation. This community service program aims to assist the Mie Cot MSME in maximizing the use of the GrabFood platform as a digital marketing tool to expand its market reach. The methods implemented include a participatory, action-based approach that follows the steps of needs identification, outreach and education, technical training, intensive support, and evaluation and follow-up. The findings from this activity indicate that partners are able to activate and utilize the GrabFood platform effectively, registering seven menu items digitally with additional photos, prices, and product descriptions, and obtaining initial transactions through the platform. Furthermore, partners also experienced increased knowledge of digital marketing management and online-based promotional strategies. However, implementation challenges remain, including suboptimal product visibility and a lack of significant increases in turnover and customer numbers during the mentoring period. Therefore, ongoing promotion optimization and evaluation are necessary to ensure the use of digital platforms can deliver better results in business development.

Copyrights © 2026






Journal Info

Abbrev

abdimas_if

Publisher

Subject

Computer Science & IT Education Other

Description

JUMAT INFORMATIKA: JURNAL PENGABDIAN MASYARAKAT adalah Jurnal ilmiah yang mewadahi hasil kegiatan pengabdian kepada masyarakat bidang informatika yang diterbitkan oleh Lembaga penelitian dan pengabdian masyarakat (LPPM) Universitas KH. A. Wahab Hasbullah (UNWAHA). Jurnal ini akan mempublikasikan ...