Jurnal Manajemen Informatika dan Bisnis Digital
Vol. 5 No. 1 (2026): Mei 2026

Analisis Adopsi eSIM pada Generasi Z Menggunakan Model Modifikasi UTAUT2

Naufal Aqiilah Pratama (Universitas Padjadjaran)
Muhammad Rifqi Arviansyah (Universitas Padjadjaran)



Article Info

Publish Date
15 May 2026

Abstract

eSIM is an innovation born from the rapid development of technology and digital connectivity. However, its adoption rate still faces a significant gap, with only 1 million eSIM users out of 332 million mobile subscribers in Indonesia. Generation Z, as digital natives and the largest demographic group at 75.49 million, accounts for 25.54% of internet users with an 87.80% penetration rate, making them a highly relevant subject to explore in understanding the phenomenon of this technology adoption intention. This study seeks to address the aspects influencing the intention to adopt eSIM among Generation Z in Indonesia by applying a modification to the UTAUT2 model. This quantitative research involved 203 Generation Z respondents collected through a purposive sampling method. Model testing was conducted by utilizing SEM-PLS analysis via the RStudio application and the SeminR module. The results show that Performance Expectancy, Social Influence, and Environmental Awareness have a positive and significant effect on eSIM adoption intention. Conversely, Effort Expectancy, Facilitating Conditions, Hedonic Motivation, and Perceived Risk do not have a significant influence. These findings confirm that Generation Z tends to adopt eSIM if the technology is capable of providing practical efficiency, enhancing social image, and promoting environmental sustainability values.

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Journal Info

Abbrev

jumintal

Publisher

Subject

Computer Science & IT

Description

JUMINTAL (Jurnal Manajemen Informatika dan Bisnis Digital) merupakan wadah jurnal ilmiah yang terbuka bagi peneliti, dosen dan mahasiswa yang ingin mempublikasikan hasil dan pengembangan ilmu baik secara konseptual maupun teknis yang berkaitan dengan bidang Manajemen Informatika dan Bisnis Digital. ...