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All Journal Jurnal Manajemen Informatika dan Bisnis Digital
Naufal Aqiilah Pratama
Universitas Padjadjaran
Computer Science & IT

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Analisis Adopsi eSIM pada Generasi Z Menggunakan Model Modifikasi UTAUT2 Naufal Aqiilah Pratama; Muhammad Rifqi Arviansyah
JUMINTAL: Jurnal Manajemen Informatika dan Bisnis Digital Vol. 5 No. 1 (2026): Mei 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/jumintal.v5i1.8334

Abstract

eSIM is an innovation born from the rapid development of technology and digital connectivity. However, its adoption rate still faces a significant gap, with only 1 million eSIM users out of 332 million mobile subscribers in Indonesia. Generation Z, as digital natives and the largest demographic group at 75.49 million, accounts for 25.54% of internet users with an 87.80% penetration rate, making them a highly relevant subject to explore in understanding the phenomenon of this technology adoption intention. This study seeks to address the aspects influencing the intention to adopt eSIM among Generation Z in Indonesia by applying a modification to the UTAUT2 model. This quantitative research involved 203 Generation Z respondents collected through a purposive sampling method. Model testing was conducted by utilizing SEM-PLS analysis via the RStudio application and the SeminR module. The results show that Performance Expectancy, Social Influence, and Environmental Awareness have a positive and significant effect on eSIM adoption intention. Conversely, Effort Expectancy, Facilitating Conditions, Hedonic Motivation, and Perceived Risk do not have a significant influence. These findings confirm that Generation Z tends to adopt eSIM if the technology is capable of providing practical efficiency, enhancing social image, and promoting environmental sustainability values.
Co-Authors Muhammad Rifqi Arviansyah