Journal Of Nursing Practice
Vol. 9 No. 4 (2026): July

Conflict Management and Performance of Multigenerational Nurses at Haji Makassar Hospital

Patima (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Marzah Genta Ramadhani (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Syisnawati (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Musdalifah (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Syamsiah Rauf (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Rahmi Damis (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Aidah Fitriani (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Rasdiyanah (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Eny Sutria (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Ani Auli Ilmi (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Ilhamsyah (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Ahmad J (Universitas Islam Negeri Alauddin Makassar, Indonesia)
Mariam Mohd Nasir (M&T Network Consultansy Services Sdn Bhd, Selangor, Malaysia)



Article Info

Publish Date
28 Jul 2026

Abstract

Background: Nurse performance plays a crucial role in the success of healthcare. However, nurses' performance can be affected by conflicts in the workplace, including intergenerational conflicts arising from differences in age, experience, and communication styles. Conflicts that are not managed properly have the potential to reduce teamwork and the quality of nursing services. Objective: This study aims to determine the relationship between conflict management and the performance of multigenerational nurses at Haji Makassar Hospital. Methods: This study used a quantitative research design with a cross-sectional approach. The variables in this study are: conflict management as an independent variable and nurse performance as a dependent variable. The sampling technique used was non-probability sampling with the total sampling method. The sample consisted of 80 nurses who met the inclusion criteria. Data were collected using a questionnaire on conflict management and nurse performance and analyzed using the Somers'D statistical test. Results: The results showed that most of the multigenerational nurses had good conflict management (62.5%), and most also showed good performance (73.8%). The Somers'D statistical test revealed a p value of 0.020 (p < 0.05), which showed a significant relationship between conflict management and the performance of multigenerational nurses at Haji Makassar Hospital. Conclusion: This study shows that effective conflict management contributes to improved performance of multigenerational nurses. Therefore, strengthening conflict management strategies through improved intergenerational communication and teamwork is needed to support the quality of nursing services.

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Journal Info

Abbrev

jnp

Publisher

Subject

Nursing

Description

The Journal Of Nursing Practice focuses its article in the field of nursing, which is the branch of health sciences. The scope of this journal articles are: • Medical and Surgical Nursing • Emergency • Maternity And Pediatric Nursing • Psychiatric • Family and Community Nursing • ...