Journal of Multidimensional Management
Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)

Facilities and Service Quality as Predictors of Visitor Satisfaction at Belibis Island Tourism Attraction, Solok City

Jodi Perdana Putra (Universitas Negeri Padang)
Hijriyantomi Suyuthie (Universitas Negeri Padang)



Article Info

Publish Date
10 Aug 2026

Abstract

This study examines facilities and service quality as predictors of visitor satisfaction at Belibis Island Tourism Attraction in Solok City. A quantitative cross-sectional survey was conducted with 264 visitors selected through purposive screening after a Slovin-based sample target was established. Eligible respondents had direct experience with the attraction's facilities and visitor services. Data were collected using a five-point Likert-scale questionnaire and analyzed with descriptive statistics, regression diagnostics, and multiple linear regression in SPSS 20. Facilities (mean = 2.34), service quality (mean = 2.25), and visitor satisfaction (mean = 2.27) were all classified as poor. The overall model was significant (F = 756.355, p < 0.001) and explained 85.3% of the variance in visitor satisfaction. Facilities were a positive predictor (B = 0.546, beta = 0.356, p < 0.001), while service quality showed the stronger relative coefficient (B = 0.723, beta = 0.585, p < 0.001). The high R2 should be interpreted cautiously because all constructs were measured in the same cross-sectional questionnaire. The findings support short-term priorities in safety-critical facility repair, staffing, and basic service standards, followed by preventive maintenance and continuous visitor-feedback monitoring.

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Journal Info

Abbrev

jomm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences

Description

Journal of Multidimensional Management (JoMM) is a scientific journal that focuses on multidisciplinary research in management. The journal aims to provide a platform for researchers, academics, and practitioners to share the latest findings, innovations, and interdisciplinary approaches in ...