Jurnal Pariwisata Nusantara
Vol. 5 No. 2 (2026): Jurnal Pariwisata Nusantara

Unraveling the Labor Absorption Paradox: The Mediating Role of Human Resource Quality on Hospitality Training and Skills

Erma Yanuarni (Universitas Islam Negeri Mataram)
Qatrun Nada (UIN Mataram)
Muhamad Johari (Universitas Islam Negeri Mataram)
M. Setyo Nugroho (Universitas Islam Negeri Mataram)



Article Info

Publish Date
17 Aug 2026

Abstract

The rapid growth of the tourism sector in Central Lombok Regency has not been fully matched by optimal local labor absorption, due to constraints on human resource (HR) competency. This study aims to examine the effect of hospitality training and hospitality skills on labor absorption, with HR quality serving as a mediating variable. Using an explanatory quantitative approach, the study sample comprised hospitality workers in Central Lombok Regency, selected via stratified random sampling. Data analysis was conducted using Structural Equation Modeling - Partial Least Squares (SEM-PLS). The results indicate that hospitality skills have a positive and significant effect on HR quality and labor absorption. However, it was found that hospitality training does not have a significant direct effect on labor absorption. This finding confirms the existence of skill-based recruitment in the local hospitality industry, which prioritizes practical, ready-to-use skills over formal training certificates. Additionally, human resource quality was found to mediate the relationship between skills and labor absorption significantly, but failed to mediate the relationship between training and labor absorption. This study recommends aligning training curricula with industry standards to enhance the local workforce's competitiveness in the Mandalika Special Economic Zone. Keywords: Hospitality Training, Hospitality Skills, Human Resource Quality, Labor Absorption, Lombok Tourism.

Copyrights © 2026






Journal Info

Abbrev

juwita

Publisher

Subject

Social Sciences

Description

Jurnal Pariwisata Nusantara (JUWITA) is designed to be accessible to both new and experienced researchers and practitioners on a global basis. The principal aims of the journal are to: encourage the full range of approaches that are available to the study of tourism; bring together researchers from ...