Moneter : Jurnal Keuangan dan Perbankan
Vol. 14 No. 1 (2026): APRIL

Young Consumers’ Intention to use Blu by BCA: An Extended TAM

Widhi Ariyo Bimo (Universitas Ibn Khaldun Bogor)
Hanif Zaidan Sinaga (Universitas Ibn Khaldun Bogor)
Mohammad Jibriel Avessina (Universitas Ibn Khaldun Bogor)
Ali Nurjali (Universitas Ibn Khaldun Bogor)
Nurwinda Nurwinda (Universitas Ibn Khaldun Bogor)



Article Info

Publish Date
10 Aug 2026

Abstract

This study examines factors influencing intention to use the blu by BCA digital banking application among young consumers in Bogor, Indonesia. An extended Technology Acceptance Model was tested by incorporating perceived usefulness, perceived ease of use, perceived risk, trust, and convenience. Data were collected through a cross-sectional online survey of 100 blu by BCA users selected using purposive sampling and analyzed using item-validity testing, Cronbach's alpha, and multiple linear regression. All reported predictor items met the stated validity and reliability criteria. Convenience had a significant positive effect on intention to use (B = 0.432; p = 0.001). Trust (B = 0.229; p = 0.051) and perceived ease of use (B = 0.485; p = 0.088) were positive but not significant at the 5% level. Perceived risk was negative but non-significant (B = -0.183; p = 0.489), while perceived usefulness was negligible (B = -0.006; p = 0.959). The findings indicate that practical accessibility and transaction efficiency receive the strongest empirical support in the reported model. Digital banks should prioritize frictionless transactions, reliable access, and transparent security communication while strengthening distinctive service value.

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Journal Info

Abbrev

MONETER

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance

Description

Moneter: Jurnal Keuangan dan Perbankan mempunyai fokus dalam kajian keuangan dan perbankan , dengan scope sebagai berikut: Dasar-dasar keuangan dan perbankan syariah dan konvensional Bisnis Teknologi ...