<![CDATA[Academic conflicts related to assessment are prevalent in higher education and significantly affect students' trust in institutions. This study aims to analyze the grade appeal policy as a mechanism for resolving academic conflicts at the study program level at Muhammadiyah University of Tangerang. A qualitative case study approach was employed through document analysis, semi-structured interviews with students, lecturers, and study program administrators, and a review of administrative data on grade appeal cases. Thematic analysis was conducted using a procedural justice framework encompassing voice, neutrality, consistency, accuracy/evidence, timeliness, and transparency. Findings indicate that academic conflicts are most frequently triggered by administrative issues and lack of transparency, including grade input errors, attendance recording discrepancies, unacknowledged assignment submissions, missing grades, and poorly communicated assessment rubrics. This study recommends improvements to grade appeal governance to strengthen accountability and enhance students' trust in higher education assessment processes.]]>
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