Novatio : Journal of Management Technology and Innovation
Vol. 4 No. 3 (2026): July 2026

AI-Enabled Social Commerce and Strategic Resilience: Dynamic Capabilities in TikTok Shop by Tokopedia and Shopee Live

Arus Reka Prasetia (Universitas Widyatama)
Ismail Solihin (Universitas Widyatama)
Ivan Gumilar Sambas Putra (Universitas Widyatama)
Risma Nurazizah (Universitas Widyatama)
M Rizki Ramdhani (Universitas Widyatama)



Article Info

Publish Date
30 Jul 2026

Abstract

AI-enabled social commerce has become a strategic form of platform-based digital marketing in Indonesia, where content discovery, live interaction, creators, seller tools, and regulation reshape how digital commerce is organized. This study examines how publicly observable AI-enabled social commerce capabilities support digital marketing strategic resilience in Indonesia’s platform ecosystem. It addresses a platform-level gap by shifting attention from consumer outcomes to the ways platforms translate social commerce features into adaptive capabilities. Using a descriptive qualitative comparative case study, the research analyzes TikTok Shop by Tokopedia and Shopee Live through publicly available secondary data, including regulations, corporate announcements, official platform pages, industry reports, academic literature, credible business news, and public market data. The data were examined through document analysis, qualitative content analysis, event chronology, platform comparison, and capability mapping based on the dynamic capabilities framework. The findings indicate that TikTok Shop by Tokopedia illustrates structural resilience through social content and marketplace integration, whereas Shopee Live illustrates functional resilience through livestream commerce, seller support, and in-app interactive shopping. Conceptually, the study shows that personalization, recommendation, content discovery, live shopping, creator mechanisms, advertising, and seller support become strategically relevant when they support sensing, seizing, and reconfiguring. The study contributes a conceptual model linking AI-enabled social commerce capabilities, dynamic capabilities, and digital marketing strategic resilience, while acknowledging that secondary data do not allow examination of internal algorithms, proprietary performance data, or causal effects.

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Journal Info

Abbrev

novatio

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Novatio : Journal of Management Technology and Innovation with ISSN Number 3030-8674 (Online) published by Indonesian Scientific Publication, The journal is dedicated to publishing original research papers, conceptual articles, and high-quality case studies focused on technology management and ...