International Journal of Advanced Multidisciplinary
Vol. 5 No. 2 (2026): International Journal of Advanced Multidisciplinary (July - September 2026)

The Influence of Burnout and Job Stress Through Job Satisfaction on Employee Engagement at PT. Kiki Ratu Intan Express Jambi

Vincent Nathaniel Thalib (Universitas Batanghari, Jambi, Indonesia)
Arna Suryani (Universitas Batanghari, Jambi, Indonesia)
Sudirman Sudirman (Universitas Batanghari, Jambi, Indonesia)



Article Info

Publish Date
13 Aug 2026

Abstract

This research is motivated by the declining number of employees at PT. Kiki Ratu Intan Express Jambi, which indicates low employee engagement, allegedly caused by burnout, job stress, and job satisfaction. The research gap in this study lies in the inconsistency of previous findings regarding the effect of burnout on job satisfaction, as well as the mediating role of job satisfaction in the relationship between burnout and job stress on employee engagement. This study aims to examine the effect of burnout and job stress on employee engagement, with job satisfaction as a mediating variable. The research method employs a quantitative approach with a saturated sample of 70 employees. Data analysis was conducted using SmartPLS. The results show that job stress and burnout significantly affect employee engagement, while job satisfaction mediates the effect of job stress on employee engagement but does not mediate the effect of burnout. The novelty of this research lies in the finding that burnout affects employee engagement directly without passing through job satisfaction, in contrast to job stress, whose effect is mediated by job satisfaction. The research model explains 79.4% of the variance in employee engagement. This study recommends stress management and burnout prevention as strategies to improve employee engagement.

Copyrights © 2026






Journal Info

Abbrev

IJAM

Publisher

Subject

Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

Description

International Journal of Advanced Multidisciplinary (IJAM) is an international, peer reviewed, open access, scientific and scholarly journal which publishes Research papers, Review papers, Mini reviews, Case reports, Case studies, Short communications, Letters, Editorials, Books, Thesis, ...