Smart Business Journal
Vol. 6 No. 1 (2026): Januari - Juni 2026

Pengaruh Kemudahan Pengguna dan Manfaat Terhadap Kepuasan Pelanggan Mobile Banking BRI (BRImo) Pada Mahasiswa Universitas Lambung Mangkurat Banjarmasin

arta dina (Universitas Lambung Mangkurat)
M Hasanur Arifin (Universitas Lambung Mangkurat)
Irwansyah (Universitas Lambung Mangkurat)
Siti Rusidah (Universitas Lambung Mangkurat)



Article Info

Publish Date
11 Jul 2026

Abstract

This study aims to examine the effect of perceived ease of use and perceived usefulness, both partially and simultaneously, on customer satisfaction of the BRI mobile banking (BRImo) application among students of Universitas Lambung Mangkurat. The research employs a quantitative approach. The sample consists of 100 respondents selected using incidental sampling technique. Data were collected through questionnaires, and the analysis method used is multiple linear regression. The results show that perceived ease of use has a positive and significant partial effect on customer satisfaction. In addition, perceived usefulness also has a positive and significant partial effect on customer satisfaction. Simultaneously, perceived ease of use and perceived usefulness have a significant effect on customer satisfaction of the BRI mobile banking (BRImo) application among students of Universitas Lambung Mangkurat.

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Journal Info

Abbrev

sbj

Publisher

Subject

Description

Smart Business Journal (SBJ) dengan E-ISSN 2828-4437 (online) merupakan jurnal peer-review yang diterbitkan dua kali, yaitu pada bulan Juni dan Desember, oleh Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Lambung Mangkurat, Banjarmasin. Smart Business Journal ...