Determination of Repurchase Intention through Consumer Trust: Analysis of Online Customer Reviews of Scarlett skincare products

Reni Silviah (Student, Faculty of Economics and Business, Bhayangkara University, Greater Jakarta, Indonesia)

Siber Nusantara of Community Service Review (SNCSR)
Vol. 1 No. 1 (2024): Siber Nusantara of Community Service Review (October-March 2024)

This article discusses the influence of celebrity endorsements, through interest in repurchasing Scarlett skincare, on consumer trust in the Tiktok online shop. The objects used are students at Bhayangkara University, Jakarta Raya. The sample used in this research was 200 respondents. In this research, quantitative methods are used with a descriptive approach, the data collection techniques used by researchers are secondary data and primary data. Based on the conceptual framework created, it can be concluded that the hypothesis is that online customer reviews influence consumer trust and repurchase interest, and consumer trust influences repurchase interest.