JUSS (Jurnal Sains dan Sistem Informasi)
Vol. 9 No. 1 (2026): Jurnal Sains dan Sistem Informasi

Evaluasi Usability Website Program Studi Sistem Informasi Universitas Jambi Menggunakan System Usability Scale (Sus)

Andreansyah, M. Arif (Unknown)
Suratno, Tri (Unknown)
Willy Bima Alfajri (Unknown)



Article Info

Publish Date
26 Jul 2026

Abstract

A study program website is the main channel for delivering academic information and serves as the institution's digital representation, so its usability is essential to ensure effective service delivery. This study aims to evaluate the usability of the Information Systems Study Program website at Universitas Jambi using the System Usability Scale (SUS) method. Data were collected through an online questionnaire distributed to website users, namely students and lecturers, using a purposive sampling technique. Of the 34 questionnaires collected, 32 were declared valid after a data-validity verification process and were used for analysis. The results show that the website obtained an average SUS score of 64.92, placing it in Grade C with an "OK" adjective rating and a Marginal acceptability level. This value is below the commonly cited SUS benchmark of 68, indicating that the website's usability is fair but has not yet reached the acceptable category. Item-level analysis shows that the weakest aspects are learnability, interface consistency, and user independence, while overall ease of use and functional integration were rated favorably. Based on these findings, improvements to the navigation structure, design consistency, and feature accessibility are recommended to enhance the website's usability quality.

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Journal Info

Abbrev

JUSS

Publisher

Subject

Description

JUSS covers a broad range of topics in Information Systems and Computer Science, including but not limited to the following areas: 01. Software Engineering 02. Decision Support Systems 03. Information Systems Security 04. Artificial Intelligence 05. Data Analytics and Visualization 06. Data Science ...