The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences)
2026: The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences

DIGITAL STORYTELLING INFLUENCING SUSTAINABLE CONSUMPTION INTENTIONS AMONG GENERATION Z

Rikka Pratiwi Walga (Doctoral Program in Management Science, Faculty of Economics, Universitas Sriwijaya, Palembang)
Diah Natalisa (Universitas Sriwijaya Palembang)
Ahmad Maulana (Universitas Sriwijaya Palembang)
Welly Nailis (Universitas Sriwijaya Palembang)



Article Info

Publish Date
18 Aug 2026

Abstract

The rapid growth of e-commerce has transformed consumer behavior while creating environmental challenges through excessive consumption and fast fashion. Digital storytelling has emerged as a communication strategy to enhance environmental awareness and promote sustainable consumption. This study examines the effect of digital storytelling on sustainable consumption intention through environmental awareness in purchasing sustainable fashion and accessories on Shopee. A quantitative explanatory approach was employed using data collected through an online questionnaire from 100 Generation Z respondents in Palembang City selected by purposive sampling. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS. The results show that digital storytelling positively and significantly affects environmental awareness (β = 0.449, p < 0.001) and sustainable consumption intention (β = 0.393, p < 0.001). Environmental awareness also positively influences sustainable consumption intention (β = 0.510, p < 0.001) and mediates the relationship between digital storytelling and sustainable consumption intention. These findings support the Stimulus-Organism-Response (SOR) theory and provide practical implications for e-commerce businesses in designing effective sustainability-oriented marketing communication strategies.

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Journal Info

Abbrev

ic-bests

Publisher

Subject

Description

The IC-BESTS (International Conference on Business, Economics, Technology, and Social Sciences) (E-ISSN 3164-077X) is an international scientific forum that aims to bring together academics, researchers, practitioners, and policymakers from various disciplines to share knowledge, research findings, ...