<![CDATA[This study aims to improve administrative efficiency in the Quality Control Department by implementing the Define, Measure, Analyze, Improve, Control (DMAIC) methodology integrated with Value Stream Mapping (VSM). A descriptive quantitative approach was employed using observation, interviews, and documentation for data collection. The Define phase identified administrative waste, while the Measure phase mapped the current process using VSM. The Analyze phase determined the root causes of inefficiency through Value Added (VA), Necessary Non-Value Added (NNVA), and Non-Value Added (NVA) analyses. In the Improve phase, a Paperless System was introduced to digitalize administrative activities, followed by the Control phase through standardized procedures, a Control Plan, monitoring, and Standard Operating Procedures (SOPs) to ensure sustainable improvement. The results indicate that the implementation reduced administrative lead time from 330 minutes to 254 minutes (23%) and decreased office stationery costs from IDR 17,810,000 to IDR 11,932,500 (33%). These findings demonstrate that integrating DMAIC and VSM effectively improves administrative efficiency, minimizes non-value-added activities, and reduces operational costs in the Quality Control Department.]]>
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