Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER

Faktor-Faktor yang Memengaruhi Continuous Intention Penggunaan Aplikasi Quick Commerce

Vita Putri Hapsari (Universitas Negeri Jakarta)
Ryna Parlyna (Universitas Negeri Jakarta)
Osly Usman (Universitas Negeri Jakarta)



Article Info

Publish Date
22 Aug 2026

Abstract

The rapid growth of quick commerce services is driven by the increasing demand among modern consumers for fast, convenient, and efficient services that provide instant gratification. One of the growing quick commerce service providers in Indonesia is Astro. However, there are still several obstacles that could potentially reduce users’ continuous intention. This study aims to analyze the factors influencing users’ continuous intention to use quick commerce apps by integrating the Technology Acceptance Model (TAM) and system quality. This study employs a quantitative approach using a survey method, distributing questionnaires to 120 respondents—Gen Z and Millennial users of the Astro app—in the Greater Jakarta area. Data analysis was performed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4.1 software. The results indicate that system quality has a positive and significant effect on perceived ease of use and perceived value. Furthermore, perceived ease of use has a positive and significant effect on perceived value and continuous intention. In addition, perceived value also has a positive and significant effect on continuous intention. This study provides a positive contribution to the development of the TAM theory in the context of quick commerce and helps service providers design strategies that focus on improving system quality, ease of use, and value to increase the intention to continue using quick commerce services.

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...