Analisis Pengaruh Peran Work-Life Balance dan Organizational Commitment terhadap Job Satisfaction dan Employee Retention

Rafah Raihanah (Universitas Esa Unggul)
Siti Mariam (Universitas Esa Unggul)
Ahmad Hidayat Sutawijaya (Universitas Esa Unggul)
Rojuaniah Rojuaniah (Universitas Esa Unggul)

AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Vol. 6 No. 3 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis

Human resources play an important role in helping organizations achieve their objectives, while employee retention remains a challenge as work demands continue to increase. Work-Life Balance and Organizational Commitment are considered important factors in shaping employees’ Job Satisfaction and their intention to remain in an organization. This study aims to examine the effects of Work-Life Balance and Organizational Commitment on Job Satisfaction and Employee Retention, as well as the mediating role of Job Satisfaction. A quantitative causal approach was applied to employees of the Cengkareng Regional Tax Service Unit (UPPD). Data were collected through a questionnaire from 100 respondents selected using purposive sampling and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings show that Work-Life Balance and Organizational Commitment have positive and significant effects on Job Satisfaction. Organizational Commitment and Job Satisfaction also have positive and significant effects on Employee Retention, whereas Work-Life Balance does not have a significant direct effect on Employee Retention. However, Work-Life Balance has a significant indirect effect on Employee Retention through Job Satisfaction. Organizational Commitment also has a significant indirect effect on Employee Retention through Job Satisfaction. These findings indicate that Job Satisfaction plays an important role in strengthening employee retention, particularly in relation to Work-Life Balance and Organizational Commitment.