Priviet Social Sciences Journal
Vol. 6 No. 7 (2026): July 2026

Communication, physical work environment, work facilities, and job satisfaction: An exploratory single-agency case study in Indonesia

Suyeni Suyeni (Universitas Asahan)
Surya Bakti (Universitas Asahan)



Article Info

Publish Date
31 Jul 2026

Abstract

Local technical agencies deliver most frontline public services in decentralised Indonesia, yet their managers hold almost no discretion over pay, which is fixed nationally by grade, so non-pecuniary job resources carry an unusually heavy attitudinal burden. Drawing on job demands–resources theory and social exchange reasoning, this study examined whether communication (a social resource), the physical work environment, and work facilities (contextual resources) predict civil-servant job satisfaction. A cross-sectional census of all 30 permanent civil servants at the District Fisheries Agency of Asahan Regency, North Sumatra, supplied complete responses to a 20-item, five-point instrument. Ordinary least squares regression showed positive coefficients for all three resources: communication, b = 0.307, β = .228, p = .006; physical work environment, b = 0.528, β = .418, p = .002; work facilities, b = 0.648, β = .386, p = .003. The model was jointly significant, F(3, 26) = 121.728, p < .001, R² = .934, adjusted R² = .926. The resource field observation identified as already adequate — communication — contributed least at the margin, consistent with diminishing returns to abundant resources. The explained variance is interrogated rather than celebrated: predictor intercorrelations up to .895, unique variance contributions summing to 8.3 percentage points, and demonstrable predictor–criterion item overlap indicate substantial common method inflation. The study contributes a resource-scarcity refinement to job demands–resources theory and a diagnostic template for small-sample public-sector research.

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Journal Info

Abbrev

PSSJ

Publisher

Subject

Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

PSSJ: Priviet Social Sciences Journal is an open access, monthly peer-reviewed international journal published by PRIVIETLAB. It provides an avenue to academicians, researchers, managers and others to publish their research work that contributes to the knowledge and theory of Social Sciences. PSSJ ...