Pengaruh Perceived Organizational Support terhadap Komitmen Organisasi: Work Meaningfulness sebagai Mediator

Desrita Aulia Dewi (Prodi Psikologi, Fakultas Psikologi, Universitas Islam Bandung, Indonesia)
Rizka Hadian Permana (Prodi Psikologi, Fakultas Psikologi, Universitas Islam Bandung, Indonesia)

Bandung Conference Series: Psychology Science
1013-1024

Abstract. As the challenges of managing human resources increase, organizations need to ensure that employees have a strong commitment to the organization to support the achievement of its goals. This study examines the effect of Perceived Organizational Support (POS) on organizational commitment and tests the mediating role of work meaningfulness among hospitality sector employees in DKI Jakarta. A quantitative approach with a correlational design and cross-sectional time frame was used, involving 160 active employees selected through convenience sampling, each with a minimum tenure of one year. Data were collected using the Survey of Perceived Organizational Support (SPOS) developed by Eisenberger et al. (1986), the Organizational Commitment Questionnaire (OCQ) developed by Mowday et al. (1982b), and the Work and Meaning Inventory (WAMI) developed by (Steger et al., 2012). Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Findings show that POS has a positive and significant effect on organizational commitment (0.387; p = 0.000 < 0.05), and that work meaningfulness partially mediates the relationship between POS and organizational commitment (0.250; p = 0.000 < 0.05). These findings indicate that the higher employees perceived organizational support, the higher their organizational commitment, both directly and through increased work meaningfulness. Abstrak. Seiring dengan meningkatnya tantangan dalam mengelola sumber daya manusia, organisasi perlu memastikan bahwa karyawan memiliki komitmen organisasi yang tinggi untuk mendukung pencapaian tujuan organisasi. Penelitian ini bertujuan untuk mengetahui pengaruh Perceived Organizational Support (POS) terhadap komitmen organisasi serta menguji peran work meaningfulness sebagai mediator pada karyawan sektor hospitality di DKI Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan desain korelasional dan studi waktu cross-sectional, melibatkan 160 karyawan aktif yang dipilih melalui teknik convenience sampling dengan masa kerja minimal satu tahun. Pengumpulan data dilakukan menggunakan Survey of Perceived Organizational Support (SPOS) yang dikembangkan oleh Eisenberger et al. (1986), Organizational Commitment Questionnaire (OCQ) yang dikembangkan oleh Mowday et al. (1982b), dan Work and Meaning Inventory (WAMI) yang dikembangkan oleh (Steger et al., 2012). Analisis data menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 4. Temuan penelitian menunjukkan bahwa Perceived Organizational Support (POS) berpengaruh positif dan signifikan terhadap komitmen organisasi (0,387; p = 0,000 < 0,05) serta work meaningfulness terbukti memediasi secara parsial pengaruh antara POS terhadap komitmen organisasi (0,250; p = 0,000 < 0,05). Temuan ini mengindikasikan bahwa semakin tinggi persepsi karyawan terhadap dukungan organisasi, maka semakin tinggi pula komitmen organisasi yang dimiliki, baik secara langsung maupun melalui peningkatan work meaningfulness yang dirasakan karyawan.