Applied Information Technology and Computer Science (AICOMS)
Vol 4 No 2 (2025)

Perancangan Sistem Panic Button Terintegrasi dengan Call Center 112 Kabupaten Ketapang

Eka Wahyudi (Politeknik Negeri Ketapang)
Novi Indah Pradasari (Politeknik Negeri Ketapang)
Darmanto (Politeknik Negeri Ketapang)



Article Info

Publish Date
30 Dec 2025

Abstract

Ensuring security and safety in residential areas requires an emergency reporting mechanism that is both rapid and user-friendly. This study designed and implemented a "Panic Button" system integrated with the Ketapang Regency 112 Call Center, utilizing ESP-NOW wireless communication and ESP8266-based devices. System development followed the Waterfall model, encompassing requirements analysis, design, implementation, testing, deployment, and maintenance. The system comprises a Panic Button device featuring three incident categories, a mobile application, a web-based monitoring dashboard, a database, and an API for reporting integration. Testing involved black-box testing across 81 test variables and User Acceptance Testing (UAT) using a dichotomous scale, involving one 112 Call Center operator and ten application users. The results demonstrated a 100% success rate for all 81 test variables, while the UAT yielded "Yes" responses for all 58 items (100%). These findings indicate that the system fulfills its intended functions and was highly well-received within the tested scenarios and among the participants.

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Journal Info

Abbrev

aicoms

Publisher

Subject

Computer Science & IT

Description

Applied Information Technology and Computer Science (AICOMS) is an online version of national journal in Bahasa Indonesia and English, published by Department of Informatics Engineering, Politeknik Negeri Ketapang. AICOMS also has a print version. AICOMS also invites academics and researchers in the ...