Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI)
Vol. 11 No. 2 (2026): Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda Edisi Agustus

Tingkat Kepuasan Tenaga Kesehatan terhadap Penggunaan Aplikasi Rekam Medis Elektronik Berbasis Web di Fasilitas Pelayanan Kesehatan

Nisa Nur Kusuma (Politeknik Assalaam Surakarta)
I Gusti Agung Ngurah Pradyantara Putra (Politeknik Assalaam Surakarta)
Nurul Dwi Andriani (Universitas Muhammadiyah Klaten)



Article Info

Publish Date
01 Sep 2026

Abstract

Digital transformation in the healthcare sector has encouraged the implementation of web-based Electronic Medical Records (EMRs) to improve the efficiency and quality of healthcare services. The successful implementation of EMRs depends not only on technological aspects but also on user satisfaction, which serves as a key indicator of system acceptance. This study aimed to analyze healthcare workers' satisfaction with the use of a web-based EMR application in a healthcare facility. A quantitative approach with a descriptive cross-sectional design was employed. The study involved 27 healthcare workers selected using a total sampling technique. Data were collected through a Likert-scale questionnaire and analyzed descriptively using mean scores. The results showed that the overall level of user satisfaction was categorized as satisfied. The highest mean scores were obtained for the indicators of ease of learning the application (mean = 4.33), faster documentation process (mean = 4.33), and ease of patient data retrieval (mean = 4.26). In contrast, the indicator related to technical issues, such as system errors or slow performance, received the lowest mean score (mean = 2.78), indicating the need for improvements in technological infrastructure. In conclusion, the web-based EMR application improves work efficiency, facilitates access to patient information, and supports the quality of healthcare services. Continuous optimization of servers, network infrastructure, and user training is essential to enhance user satisfaction and ensure the successful implementation of the system.

Copyrights © 2026






Journal Info

Abbrev

JIPIKI

Publisher

Subject

Health Professions Public Health

Description

Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) (p-ISSN : 2502-7786 ) (e-ISSN : 2597-7156) is a national, peer-reviewed journal. It publishes original papers, reviews and short reports on all aspects of the medical record and health information. It is aimed at all medical record and ...