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All Journal Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI)
I Gusti Agung Ngurah Pradyantara Putra
Politeknik Assalaam Surakarta
Health Professions Public Health

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Tingkat Kepuasan Tenaga Kesehatan terhadap Penggunaan Aplikasi Rekam Medis Elektronik Berbasis Web di Fasilitas Pelayanan Kesehatan Nisa Nur Kusuma; I Gusti Agung Ngurah Pradyantara Putra; Nurul Dwi Andriani
Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Vol. 11 No. 2 (2026): Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda Edisi Agustus
Publisher : Akademi Perekam dan Informasi Kesehatan Imelda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52943/jipiki.v11i2.2298

Abstract

Digital transformation in the healthcare sector has encouraged the implementation of web-based Electronic Medical Records (EMRs) to improve the efficiency and quality of healthcare services. The successful implementation of EMRs depends not only on technological aspects but also on user satisfaction, which serves as a key indicator of system acceptance. This study aimed to analyze healthcare workers' satisfaction with the use of a web-based EMR application in a healthcare facility. A quantitative approach with a descriptive cross-sectional design was employed. The study involved 27 healthcare workers selected using a total sampling technique. Data were collected through a Likert-scale questionnaire and analyzed descriptively using mean scores. The results showed that the overall level of user satisfaction was categorized as satisfied. The highest mean scores were obtained for the indicators of ease of learning the application (mean = 4.33), faster documentation process (mean = 4.33), and ease of patient data retrieval (mean = 4.26). In contrast, the indicator related to technical issues, such as system errors or slow performance, received the lowest mean score (mean = 2.78), indicating the need for improvements in technological infrastructure. In conclusion, the web-based EMR application improves work efficiency, facilitates access to patient information, and supports the quality of healthcare services. Continuous optimization of servers, network infrastructure, and user training is essential to enhance user satisfaction and ensure the successful implementation of the system.
Co-Authors Nisa Nur Kusuma Nurul Dwi Andriani