Journal Informatic, Education and Management (JIEM)
Vol 8 No 2 (2026): AUGUST

ANALYSIS OF FACTORS THAT INFLUENCE PUBLIC DECISIONS IN USING ONLINE LOAN SERVICES : A SYSTEMATIC LITERATURE REVIEW

Riani Winarni (Indonesian University of Science)
Umban Adi Jaya (Indonesian University of Science)
Tri Sanatha Wahyu Akbar (University of Science of Indonesia)
Galih Raspati (University of Science of Indonesia)



Article Info

Publish Date
25 Aug 2026

Abstract

The ease of applying for loans has shifted away from the old pattern that required proof of steady income such as a payslip , towards an app- based pattern that reaches anyone , including teenagers and young adults without formal income , through services such as ShopeePinjam , ShopeePayLater , Kredivo , and Akulaku . This study aims to map the financial factors that influence people's decisions to use app- based loans through a structured literature review . The study uses a structured literature review approach with the PRISMA framework , examining ten Scopus and Sinta -indexed scientific manuscripts published between 2021 and 2026 , through four stages : introduction , screening , determining eligibility , and determining selected sources . The results of the review indicate that financial literacy is the most consistent factor influencing these decisions , followed by trust in service providers , household economic conditions , self -control , and risk perception and ease of use , the effects of which vary across studies . The discussion confirms that financial understanding alone is not always enough to prevent debt traps without strong self -control and value awareness , while trust has been shown to be more dominant than mere convenience in forming debt decisions . This study concludes that financial factors are layered and mutually influential , so strengthening financial literacy needs to be accompanied by self - control education and responsible lending policies , especially for the younger generation who are now active users of app - based lending services .

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Journal Info

Abbrev

jiem

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Other

Description

Perkembangan ilmu pengetahuan terkait dengan teknologi, informasi dan komunikasi baik secara teoritis maupun empiris terbukti sudah memberikan dampak positif bagi berbagai sisi kehidupan masyarakat. Perkembangan ilmu Bidang Teknologi Informasi Dan Komunikasi sudah banyak memberikan manfaat bagi ...