<![CDATA[The growth of digital trade has increased consumer disputes and highlighted the need for redress mechanisms that are accessible, efficient, accountable, and enforceable. This article examines regulatory gaps in consumer online dispute resolution (ODR) within Indonesia’s digital trade framework and develops minimum procedural standards to strengthen the enforceability of consumer redress. This study employs doctrinal legal research using statutory, conceptual, and limited comparative approaches, examining Indonesian regulations alongside selected international instruments, including UNCITRAL, OECD, and European Union ADR/ODR frameworks. These international instruments are used as normative benchmarks to identify procedural standards that remain underdeveloped in Indonesia. UNCITRAL instruments inform the analysis of procedural accessibility, party participation, electronic communication, and the legal treatment of digitally conducted dispute resolution. OECD principles provide a consumer-policy benchmark concerning accessibility, transparency, fairness, security, and effective redress in digital markets. The European Union ADR/ODR framework further informs the analysis of institutional neutrality, procedural transparency, information requirements, complaint handling, and the documentation and implementation of outcomes. Rather than treating these instruments as directly applicable sources of Indonesian law, the article uses them comparatively to identify relevant minimum standards and assess their compatibility with Indonesia’s existing legal framework. The findings demonstrate that Indonesia’s existing regulatory framework does not yet establish specific and enforceable procedural standards for consumer ODR. Relevant provisions remain fragmented across consumer protection, electronic commerce, electronic transactions, alternative dispute resolution, and personal data protection regimes. Consequently, critical procedural elements, including authority and identity verification, transaction authentication, electronic evidence governance, neutral facilitation, outcome documentation, data protection safeguards, audit trails, and post-settlement compliance, remain insufficiently regulated. This article contributes a normative-operational reconstruction of consumer ODR by proposing minimum enforceable procedural standards. The proposed framework positions ODR not merely as a digital complaint mechanism but as an integrated, traceable, accountable, and enforceable consumer redress mechanism within Indonesia’s digital trade framework.]]>
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