Jurnal Manajemen Pendidikan
Vol. 11 No. 4 (2026): Regular Issue (In Progress)

PENGARUH KETERBATASAN TENAGA ADMINISTRASI TERHADAP EFEKTIVITAS LAYANAN ADMINISTRASI DI MAS DARUZZAHIDIN ACEH BESAR

Ilham Tuah Miko (Universitas Islam Negeri Ar-Raniry Banda Aceh, Indonesia)
Sayuti Malik (Universitas Islam Negeri Ar-Raniry Banda Aceh, Indonesia)
Safriadi Safriadi (Universitas Islam Negeri Ar-Raniry Banda Aceh, Indonesia)



Article Info

Publish Date
30 Aug 2026

Abstract

This study aims to examine the effect of administrative staff limitations on the effectiveness of administrative services at MAS Daruzzahidin, Aceh Besar a madrasah where a single administrative staff member manages the administration of two educational institutions simultaneously. A quantitative approach with an associative design was employed, involving 50 respondents (teachers, students, and administrative staff) selected through purposive sampling. Data were collected using a five-point Likert-scale questionnaire developed from Human Resource Management (HRM) theory and the Service Quality (SERVQUAL) model, and analyzed using simple linear regression in SPSS. The instrument was proven valid (Corrected Item-Total Correlation > 0.30) and reliable (Cronbach's Alpha > 0.70). The results show that administrative staff limitation has a significant positive effect on service effectiveness (R = 0.471; R² = 0.222; F = 13.699; t = 3.701; p = 0.001), with the regression equation Y = 23.248 + 0.444X. Administrative staff limitation accounts for 22.2% of the variance in service effectiveness, while 77.8% is explained by other factors outside the model. The novelty of this study lies in examining a madrasah with a dual-institution administrative workload, a context rarely addressed in prior quantitative studies of educational administration in Aceh. The findings suggest that service effectiveness depends more on the quality of human resource management,  task distribution, staff competence, and coordination , than on staff quantity administratif.

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Journal Info

Abbrev

jmp

Publisher

Subject

Education

Description

Jurnal Manajemen Pendidikan mempublikasikan hasil penelitian di bidang pendidikan: Penelitian tindakan sekolah, Penelitian tindakan kelas, Proses pembelajaran, Evaluasi Pembelajaran. Jurnal Manajemen Pendidikan ini terbit 3 periode dalam 1 tahun yaitu Bulan April, Agustus, ...