Jurnal Akuntansi Dan Manajemen
Vol 37 No 2 (2026): JAM Vol 37 No 2 Agustus 2026

Penelitian ini bertujuan untuk mengetahui pengaruh media sosial Instagram dan word of mouth (WOM) terhadap jangkauan pasar travel umrah pada PT. TMB Tour and Travel, baik secara parsial maupun simultan. Penelitian ini dilatarbelakangi oleh ketatnya persai

Niar Novandin (Universitas Catur Insan Cendekia)
Muthia Fariza (Universitas Catur Insan Cendekia)
Sitta Nurhajijah (Universitas Catur Insan Cendekia)



Article Info

Publish Date
28 Aug 2026

Abstract

This study aims to determine the influence of Instagram social media and word-of-mouth (WOM) communication on the market reach of Umrah travel services at PT TMB Tour and Travel, both partially and simultaneously. The study is motivated by intense competition within the Umrah travel industry, requiring the company to optimize marketing through social media and word-of-mouth to expand its market reach. A quantitative method with an associative approach was employed, involving 96 respondents selected through purposive sampling using the Lemeshow formula. Data were collected through validated and reliable questionnaires, then analyzed using multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results indicate that Instagram social media (t-count 5.683; sig. 0.000) and word-of-mouth (t-count 3.980; sig. 0.000) each exert a positive and significant influence on market reach partially. The F-test results demonstrate that both variables also have a significant simultaneous influence, contributing 47.8% (Adjusted R-Square), while the remainder is explained by variables outside this study, such as product quality, price, and brand image. It can be concluded that the more effective the utilization of Instagram social media and the more positive the word-of-mouth communication, the wider the market reach of PT. TMB Tour and Travel becomes.

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Journal Info

Abbrev

jam

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Akuntansi dan Manajemen is an Economic, Management, and Accounting Journal published by the Sekolah Tinggi Ilmu Ekonomi Yayasan Keluarga Pahlawan Negara as a medium to study various phenomena or problems as well as the results of research related to Economics, Management, and Accounting in a ...