MODERAT: Jurnal Ilmiah Ilmu Pemerintahan
Vol 12 No 3 (2026): Agustus 2026

RANCANGAN INOVASI PELAYANAN PUBLIK DIGITAL MELALUI SIMANGPRANG: PENGUATAN TATA KELOLA LAYANAN AMBULANS DESA DI DESA BANGBAYANG

Nana Yudi Permana (Universitas Galuh, Ciamis, Indonesia)
Luffi Septian (Universitas Galuh, Ciamis, Indonesia)
Rifki Agung Kusuma Putra (Universitas Galuh, Ciamis, Indonesia)
Muhammad Wijaya Gumilar (Universitas Galuh, Ciamis, Indonesia)



Article Info

Publish Date
24 Aug 2026

Abstract

Digital transformation at the village level is not limited to population administration; it can also improve services directly related to community safety. In Bangbayang Village, Cipaku District, Ciamis Regency, referral recording and village ambulance requests still rely on personal communication by telephone or instant messages. This approach makes it difficult for village officers to consistently monitor queues, service histories, driver assignments, and completion status. This study aims to analyze requirements and design SIMANGPRANG as a mobile-based village health service application. A descriptive approach was employed through observation, interviews, and documentation during field practice. The system design followed a prototyping method consisting of requirements communication, quick planning, quick design, prototype construction, and design delivery for feedback. The system was modeled using Unified Modeling Language, including use case, activity, sequence, and class diagrams. The study produced a design involving three primary roles: residents or patients, ambulance drivers, and village administrators. The proposed features include registration, ambulance requests, referral-document upload, status monitoring, task notifications, driver-patient communication, completion reports, account administration, and report export. The SIMANGPRANG design clarifies the service workflow, establishes a more orderly data trail, and provides a technical foundation for application development. This research is limited to the analysis and design stages; therefore, system effectiveness must be validated through implementation and field testing.

Copyrights © 2026






Journal Info

Abbrev

modrat

Publisher

Subject

Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Fokus keilmuan di bidang Ilmu Pemerintahan dengan ruang lingkup, sebagai berikut: pemerintahan desa, pembangunan masyarakat desa, pembangunan perdesaan, pemberdayaan masyarakat, manajemen sumber daya pemerintahan, organisasi pemerintahan, manajemen pemerintahan, e-government, penganggaran ...