JOT
Vol. 1 No. 1 (2024): October

Beyond the Algorithm A Review of User Experiences and Attitudes Toward Emotional Wellbeing Technologies

Richardus Eko Indrajit (Harvard University)
Iswara Gandhi (Universitas Trisakti)
Untung Rahardja (Universiti Teknologi Malaysia)
Meriyana Sunengsih (UR Mart)
Kgomotso Moyo (Mfinitee Incorporation)



Article Info

Publish Date
03 Oct 2024

Abstract

The escalating prevalence of stress, anxiety, and emotional dysregulation in an increasingly digitized society underscores the critical need for technological interventions that support psychological well-being. While the field of affective and positive computing has made significant strides in algorithmic development and technical efficacy, a holistic understanding of user perception and lived experience remains fragmented within the existing body of literature. This paper addresses this gap by presenting a narrative synthesis of ten seminal studies that explore the human centric dimensions of engaging with emotional well-being technologies. Our review reveals that user perceptions are intricately shaped by three recurring themes including the perceived credibility of a system’s emotion-recognition capabilities, concerns surrounding data privacy and control, and the fundamental distinction between viewing technology as a tool for personal empowerment versus a replacement for human connection. These themes collectively highlight a critical divergence between the technical promise and the psychological realities of affective technology. In conclusion, this synthesis provides a nuanced understanding of user attitudes that transcends purely algorithmic metrics. It offers valuable theoretical contributions to the field of human-computer interaction and provides practical implications for designing more empathetic, transparent, and ethically-aligned digital mental health tools that genuinely foster resilience and positive human experience.

Copyrights © 2024






Journal Info
JOT

Abbrev

jot

Publisher

Subject

Description

Journal of Orange Technology (JOT) is an international, quarterly, open-access journal. It is positioned to be indexed by Scopus in the categories of Computer Science (Applications), Engineering (Biomedical), Psychology (Applied), and Social Sciences (Health). Aspiring to achieve a Q1 ranking in ...