Edukasi Penggunaan Aplikasi Mobile JKN terhadap Peningkatan Mutu Pelayanan Kesehatan Puskesmas Cigandamekar

Pipit Nur Pitriawati (Universitas Islam Al-Ihya Kuningan)
Risna Nurlia (Universitas Islam Al-Ihya Kuningan)
Enung Nur’Aisah (Universitas Islam Al-Ihya Kuningan)
Aida Oktaviani (UPTD Puskesmas Cigandamekar Kuningan)

Jurnal Pengabdian Masyarakat (ABDIRA)
Vol 6, No 4 (2026): Abdira

The use of digital technology through Mobile JKN application is one of efforts to facilitate public access to health services in National Health Insurance Program (JKN). This community service activity was carried out to improve the knowledge and skills of JKN participants in utilizing the Mobile JKN application, especially for health service registration at the Cigandamekar Health Center UPTD. The activity is carried out through counseling and direct assistance to participants so that they can better understand how to use the application. The results showed an increase in public understanding of the various features available in Mobile JKN application, especially the online queue registration feature. This convenience helps participants obtain health services more practically and reduces waiting time when visiting health centers. In addition, this activity also encourages the use of digital-based health services in the work area of the Cigandamekar Health Center UPTD. Therefore, education on the use of Mobile JKN needs to continue to be carried out as part of efforts to support digital transformation.