INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Vol. 4 No. 1 (2026): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)

THE EFFECT OF PERCEIVED VALUE AND ONLINE CUSTOMER REVIEWS ON REPURCHASE INTENTION WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE(A Study of Sand Beach Bar Restaurant Bali)

Putu Sri Raditha Saraswati Okan Suparta (Management, Faculty of Economics and Business, Udayana University)
Komang Agus Satria Pramudana (Management, Faculty of Economics and Business, Udayana University)



Article Info

Publish Date
09 Sep 2026

Abstract

Repurchase intention refers to consumers’ willingness and intention to repurchase a product or service. This study aims to examine and explain the effects of perceived value and online customer reviews on repurchase intention, with customer satisfaction as a mediating variable at Sand Beach Bar Restaurant Bali. This study employed a non-probability sampling technique with a sample of 170 respondents. Data were collected through questionnaires measured using a Likert scale and subsequently analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that perceived value has a positive and significant effect on repurchase intention at Sand Beach Bar Restaurant Bali; online customer reviews have a positive and significant effect on repurchase intention; customer satisfaction has a positive and significant effect on repurchase intention; perceived value has a positive and significant effect on customer satisfaction; and online customer reviews have a positive and significant effect on customer satisfaction. Furthermore, perceived value has a positive and significant effect on repurchase intention through customer satisfaction as a mediating variable, while online customer reviews also have a positive and significant effect on repurchase intention through customer satisfaction as a mediating variable at Sand Beach Bar Restaurant Bali.

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Journal Info

Abbrev

INJOSER

Publisher

Subject

Religion Humanities Social Sciences

Description

INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) is a scientific journal that publishes articles in the fields of humanity, social science. Humanities include: Language and Linguistics, History, Literature, Performing Arts, Philosophy, Religion, Fine Arts. Social Science fields of Science include: ...